Please Review our Policies

 

 

 

Return Policy & Cancellation
SMR Quilts' return Policy is designed to fairly protect our customers while still respecting the unique qualities of our handcrafted products. By their very nature, our handcrafted products contain variations one from another. These variations are not a basis for return of the product. For example, small stains that can be removed by the customer or loose threads are not a basis for return of the product. On rare occasions you may encounter an item with significant damage that results from mishandling or other unforeseen circumstances. In such cases, please contact us within 30 (thirty) days of receipt and also fax us a copy of invoice for the same so that the processing can be more faster.

We cannot accept merchandise for exchange after 30 (thirty) days and we cannot accept any items that have been washed. Please see Washing Instructions below.

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Back-order Norms
We advise all our customer to send their backorder questions to support@smrquilts.com All back orders will be shipped unless cancelled by customer.

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Shipping, Handling and Restocking
We send shipments using UPS. Shipping charges are based on weight with a minimum of $5.00. For prepaid orders, freight will be calculated at 10% of the order. We ship within 24-36 hours for all items in inventory.

A $10.00 handling fee is added to each order.

There is a 25% ($25 minimum) restocking fee for anything other than damaged items.
Pick Tickets, Invoices, and Back Orders

A pick ticket is included in the lead box of each shipment. An invoice will be e-mailed / faxed showing exactly what was charged to your account and we would appreciate if you reconfirm your account details which we will maintain in our records. You are only charged for items that are shipped.

Orders for items not shipped remain open and will be shipped, as the product becomes available, unless cancelled by the customer or SMR Quilts.

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